You can email us at email@example.com where our customer service team will be happy to help you with whatever you need!
Ships to The United States, Canada, Australia, New Zealand, United Kingdom, and European Union. If you live outside of these areas, please inquire to see if we can ship to you.
We ship from Shanghai.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 2 hours of ordering. All requests after this time will be denied.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Most orders will be processed in 2-3 business days, and take 10-20 days to ship.
If your product takes over 30 days to ship, a price reduction will be provided. If the product is still not there within 45 days, we will refund your order. If you live in Alaska, Hawaii, or another remote location both policies have an additional 20 days.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Please contact us at firstname.lastname@example.org . Sales are final unless product is damaged, or expired our delivery promise.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.